B2B customer service can sound dry, boring, and unglamorous by B2C company standards It's also more difficult to please B2B customers It often takes more than just a 5minute chat with customer service to resolve most complex issues, and it's not like these types of issues are few and far between eitherDISCOURTEOUS SERVICE In worldclass organizations, there is no tolerance whatsoever for discourteous service That's because, of the three most important elements of customer servicetimeliness, quality, and courtesyonly discourteousness will cause customers to go elsewhere, regardless of the timeliness or quality of service provided A properly trained customer service rep wants to provide WorldClass service They also want to accept responsibility for assisting their customer They understand the importance of making sure the customer is satisfied, while staying within the guidelines and policies of the company they work for
12 Data Backed Reasons Customer Service Is Key To Business Growth
